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Last Updated Tuesday 19 May 2020. Australia Post is experiencing slight delays to domestic services of up to one week. International delays are impacted heavily, with some countries experiencing delivery times of up to three months. Please click on the link below for up to date information for specific countries.
Tinderbox Balingup is now open for browsing. Zero-contact orders are still available via phone orders/pickup. Online orders continue to be processed as normal.
Delays on International shipments
While domestic services continue to be delayed by about a week, international services are experiencing heavy delays of up to three months to some countries and other countries are not receiving services at all. If you would like to order from Tinderbox and live overseas, please check the updates from Australia Post before making your order at the following link:
When visiting our Balingup store:
Tinderbox has re-opened for customers who would like to come in and enjoy a browse. This will be a gradual re-opening over the coming weeks. At the moment, we will limit the amount of customers in the store at one time, and ask customers to respect social distancing, adhere to sanitising protocols and please do not touch any products unless you intend to purchase - were are happy to guide you through our extensive range of products.
For those who remain in isolation, we will continue to provide zero-contact phone orders and online orders for pickup or delivery through local volunteer networks and Australia Post.
Tinderbox makes many essential herbal products to assist during this difficult time. This includes: sanitisers, herb teas, essential oils, breathing blends, elixirs and chest rubs and many more helpful items.
Remember, while in our store:
Maintain a distance of at least two metres to anyone around you.
Please be patient. Things might take a little longer than usual.
Our "Drive-Thru" Service: Please call (08 9764 1034) or email us (orders@tinderbox.com.au) and we can process your order remotely; then you or a friend can come down and we will deliver it to your car parked outside. Alternatively, make an online order and use PICKUP in the discount code to avoid delivery charges. Leave a note on what time you'll be popping through and we'll have the order ready to deliver to your car outside (phone us again when you are outside and ready to receive your order).
You can order at www.tinderbox.com.au: We continue to process and ship orders via Australia Post.
Staff use readily-available Tinderbox hand sanitiser and liquid soap to wash their hands constantly throughout the day.
No staff members come to work if they are feeling unwell, regardless of their travel history. Staff who have been unwell, regardless of symptoms, quarantine themselves at home for two weeks.
Our products are already made in laboratory conditions with all relevant hygiene and safety principals adhered to (including lab coats, gloves, booties, eye wear and a specialised air extraction system). In addition, no new raw food desserts are being made for the time being.
All surfaces throughout the building, including the staff kitchen and order packing areas, are wiped down with disinfectant many times throughout the day. As are our kitchen and office equipment including phones and computers.
We are all practising physical distancing - avoiding physical contact with our colleagues, suppliers and customers. We put our hands in front of our hearts to gesture 'Namaste' as a preferred method of greeting. It encompasses all of what we believe - we honour the light in you.
In times of a pandemic, keeping things in perspective is paramount to function in practical, pro-active and positive ways.
Currently, we are processing wholesale and web orders and our retail storefront is opening in stages.
We provide a valuable service and helpful products for this time and are doing everything we can to remain fully able to meet customer requirements.
We hope to function as effectively as possible under the increased pressures of this time. Your understanding for any delays is appreciated.
At this stage our operating hours remain 9-5 weekdays and 10-4 weekends and public holidays.
We will continue to provide you with updates to protocols, operating hours and ordering should anything change.
Lokha Samasta Sukhino Bavantu - May All Beings Be Free From Suffering
Tinderbox
